THE NATIONAL TRAFFIC CALL CENTRE (NTCC)

Call centre Number : 0861 400 800 (Not toll free)

Fax no : 086 602 5928

How many times have you said: “there is no traffic officer around when needed”, or how often have you wished you could report a blatant traffic offence, an un-roadworthy vehicle or aggressive, irresponsible, negligent or reckless driving behaviour?

In order to provide for this need it was decided to establish a National Traffic Call Centre (NTCC) to give easy access to drivers, pedestrians and public road transport passengers on buses and minibus taxis to report unsafe vehicles and reckless and negligent driver behaviour; as  well as fraud and corruption within the traffic situation. The Call Centre will also provide the general public with the opportunity to report moving violations and overloading as well as fraud and corruption at Vehicle Testing Stations and Driving Licence Testing Centres. Incidents and accidents can also be reported and the Centre is also a source of limited road traffic information.

Well, this is now your chance to become an active participant in making our roads safer for all road users. The Road to Safety Strategy 2002-2005, amongst other, aims to reduce inconsiderate, negligent and intimidating or aggressive behaviour on our roads, as well as to acknowledge and encourage a culture of responsible road usage.  Your participation is therefore vital to the success of this project.  Remember, the road belongs to all of us, let us use it safely together.

Purpose of the Call Centre:

The purpose of the Call Centre is to, with the assistance of commuters and road users in general, amongst others identify:

·         The occurrence of road traffic offences on the road and street system

·         The types of offences committed by these road users

·         The time and location of the most frequent offences

·         Fraud, bribery and corruption in traffic management, control and law-enforcement

Main Objectives:

·         To promote voluntary compliance with traffic legislation

·         To reduce traffic contraventions and road rage

·         To improve safe and courteous road user behaviour

·         To increase the quality and broaden the scope of traffic information regarding hazardous or potential hazardous locations, offence and incident/accident  prone areas, etc

·         To identify regular traffic offenders

·         To inform operators and owners of freight and public passenger vehicles of traffic offences committed or poor behaviour and road discipline displayed by their drivers

Information to be reported:

To make the best use of the information provided by the public to the Call Centre, the following minimum information is required:

·         The name of the Province in which the incident/offence was detected (Gauteng, Free State, etc)

·         In Built-up Areas and Cities and Towns : the name of the City or Town and Suburb as well as the Name of the Street or Junction between two streets (For example: Pretoria, Arcadia, Church Street between Hamilton and Beatrix Streets OR Pretoria, Lynnwood, at Junction of Lynnwood Road and Atterbury Road.

·         On Inter-City and Inter-Provincial Roads: The number of the road and the distance to the nearest City or Town with a direction. (For example: National Route N3 between Villiers and Harrismith, approximately 13 kilometres south of Villiers.)

·         The Day, Date and Time of the Incident: For example: Wednesday, 5 December 2007 at 06:45.

·         Detail of the Vehicle observed: Registration number, make, model (if possible) and colour. (For example  ABC 123 GP, Mercedes Benz, C180, White).

·         Detail of the Incident : For example:

·                     driver ignored red traffic signal

·                     driver overtook across a solid barrier line

·                     failure to indicate intension to change lanes

·                     turn from wrong lane

In addition:

·                     Report accidents, incidents and other emergencies - these types of calls will immediately be relayed from the National Call Traffic Centre to the relevant traffic and emergency services to be followed-up, verified and responded to as soon as possible.

·                     Provide traffic information on traffic lights out of order, traffic congestion, poor road conditions, missing road signs, animals on the road, etc.

·                     Report on traffic fraud and corruption

·                     Report on good, helpful and courteous driver behaviour and friendly and helpful traffic officers, or

·                     Request information on road and traffic conditions, etc

All reports must please be specific.  If reports on reckless and inconsiderate behaviour are submitted, please provide factual reasons on why you think a driver behaved recklessly or inconsiderately. A prepared report form for use by recorded Traffic Observers is attached hereto. If you are not yet recorded as a Traffic Observer please do so and submit your Application form together with your first report.

Use of the reported information:

The information collected by the Centre is, amongst others, utilised for:

·         Advising the registered owner of the vehicle by letter of the nature and location of the alleged offence, together with a road safety message

·         Identification of regular offenders (after they have been reported a number of times) and request senior Provincial and Local Authority traffic officers to meet with such persons and explain the unacceptability of their regular contraventions and the dangers involved. The information collected on regular offenders will also be correlated with traffic offence notices issued to them by the traffic authorities

·         Prepare and distribute reports to the SAPS and the relevant Traffic Authority on the routes and/or locations where stolen vehicles and vehicles with false registration plates were observed; where regular traffic offences occur; the nature of such offences, etc so that appropriate law-enforcement can be planned and undertaken at such places, as well as cases of fraud and corruption were observed, etc

·         Identification of the most frequently reported traffic offences and comparing these with the reported contributory factors to traffic accidents at specific locations, etc